Think about the places you like to frequent; a coffee shop, a hole-in-the-wall deli…. a casino? What do they all have in common? Somebody probably knows you by name or already has “the usual” started for you right? Knowing and greeting guests warmly and professionally at a place of business (ESPECIALLY in hospitality) is more…
There is obviously A LOT of hype on AI. There is a lot of bullcrap (<-would AI use that word??) as well as some truly amazing transformational applications of generative AI and predictive modelling. However, the other big thing that is happening at the ground level is:
Customers spend on average 12-15% more when proactively greeted. Never miss an opportunity to make the biggest impact. Get a mobile tool that works as hard as your Player Development team. Contact Ken Kuwabara for more information at 760-534-1187 or kkuwabara@synergyis.us.
Many of us have faced this scenario: you need to plan a new fiber run for your local area network, and the low-voltage contractor asks the critical question: “Do you want a quote for single-mode or multimode fiber?” For the contractor, it makes little difference—they’re equally equipped to install either. Both options can meet today’s…
That small casino on the side of the highway has many of the same challenges that mega casinos next to the huge population centers have. But how do small casino IT departments stay operational and secure on budgets that are a tiny fraction of the overall spending plan? We recently began a project that made…
I recently wrote an article (June 19, 2024) detailing the importance of patch management related to cyber insurance premiums. Lo and behold, this thought of automated patch management related to updating risks to our systems was brought into question by a global outage, which was the result of a pseudo patch. So, the question becomes,…
In today’s vast digital landscape, cyber threats are around every corner and safeguarding the casino environment has never been more essential. One of the most crucial aspects in a defense strategy is patch management – the process of regularly updating software and hardware to mitigate vulnerabilities and enhance security. While still often overlooked, patch management…
Network security will always be more important than ever before. This statement will remain true regardless of when this topic is discussed. Security is consistently being tested; whether it be voluntarily via hired penetration testing, or not so voluntarily by bad actors, or “BADDIES” herein. Those of us who are trusted to implement and administer…
Network Access Control, or NAC, is the frontline defense in an ever-present battle in network security. NAC has been around for many years in the form of securing wireless SSIDs, but what about the gaming floor or the back of house locations? There is usually so much commotion that a malicious attempt to plug into…
With the downtime due to COVID-19, casinos and other properties have a unique opportunity, right now, to help find a cure; by utilizing the processing power of their data centers to get involved in something known as “folding@home.” Please see our article for a background on the project as well as important details for your…