Finding the right IT solutions provider for your casino can be difficult if you don’t know what you need or what to look for. We’ve worked with many casino and gaming facilities over the years and have come to understand what customers want and need. When it comes to IT solutions for your casino, you can’t leave infrastructure and data management up to chance. There’s too much riding on that information and the way information moves around your casino to leave it up to the beginners. Here are four things you should evaluate when you start shopping around for a casino-focused IT solutions company.
Experience and Focus
While it is true that you could hire an IT solutions company in any industry, it makes sense to focus on finding one that serves your particular market. Casino gaming requires an in-depth knowledge of specialized infrastructure to support and manage information and data throughout your casino. Working with professionals who provide ongoing training and understanding to their employees and technicians, as well as the ability to adapt on the job is an important trait to look for. Anything can happen when you are dealing with data and information. Don’t leave it up to chance.
Service Ahead of Time
Another area to look at when evaluating It solutions for your casino is to determine if the company provides proactive service or just responsive service. What this means is that if the company you hire only comes in when something is wrong, you might be seeing a lot more of them than you would like. But when you hire an IT solutions company for your casino that shows up and offers maintenance to your infrastructure, provides reports, and follows your processes, the issues arise far less frequently than on-call service options provided.
When hiring an IT solutions company for your casino, you want to consider the security features that come along with the installation and design of the infrastructure. What backups exist? What other options are there? What happens if data is lost? What happens if there is a breach in the information management system? How do you control employee access? All of these are important questions to consider before you hire someone.
If you are working with an IT solutions company to design, manage and run your gaming floor from the inside out, you will want the company to share information with you. Don’t fool yourself into thinking you don’t need to know how these things work. It’s an important part of running your operation with informed data. Companies who brush off your requests for information will ultimately back you into a corner where you are solely reliant on them for information. Find a company that shares information and values transparency.
For more information or to set up a consultation with SynergyIS for your gaming floor infrastructure, contact us today.