“I want to take an opportunity to offer a formal recommendation for Synergy Information Services. As Chief Information Officer for the Soboba Band of Luiseno Indians, I’ve worked with Synergy Information Services for over eight years. I cannot think of a better partner to help highlight the Soboba Band of Luiseno Indians’ Government and hospitality/gaming services in the appropriate tribal gaming markets.
The Soboba Information Technology team has used Synergy’s in-depth experience and has worked closely with them to develop, implement, and support specific solutions for diverse network, communication, and information infrastructure needs for all enterprises throughout the reservation such as:
1. Network Core Revamp Projects
2. VOIP Projects
3. Wireless Projects
4. High-Speed Gaming Floor Project
5. Digital Media Project
Most recently, we leveraged our long-term partnership with Synergy to work through a two-year project which required a full Greenfield data center build for a replacement facility (Soboba Casino Resort) that successfully opened in February 2019. The new-build data center required coordination of all critical network services that supported all resort hospitality, gaming, and tribal oversight operations. This massive investment of 15.8 million dollars required Soboba to leverage the full spectrum of services from Synergy to allow us to deliver a brand new data center and business operation plan using best-practice methodologies and “best of the breed” industry-proven products. It alleviated our networking & security, unified communications, wireless, data center systems & architecture, IT consulting, support contract management, technology products, and technology training.
Synergy was able to help produce significant innovation in the information technology segments to allow us to remain relevant in our very local tribal gaming competitive market. Synergy Information Services enabled us to achieve key business contributions, such as:
1. Transition our existing fully functioning gaming operation with 2,000 machines, 17 table games, and multiple outlets into a new facility with a new 200 room hotel with zero downtime and beating the less than 4-hour window to close the old facility and open the new facility to the public.
2. Implement “best of the breed” infrastructure that is not only scalable for the immediate future but meets our Tribal organization’s overall twenty-five-year master development plan.
3. Implement a state of the art network design that meets the latest security standards, while leveraging the most recent technologies Internet Protocol television (IPTV) and Cisco Identity Services Engine (ISE) throughout the property, including the casino floor EGM’s.
While these facts are impressive, it is what is behind the company that is more influential for you. Synergy Information Services has a unique positioning from a technology perspective. They have the expertise and experience of a large-scale technology partner with the responsiveness, character, and true partnership that any company would want. The responsiveness you will get with Synergy Information Services, and the personal attention they give your influencers is a driving force in the success Soboba has had with them year after year.
When it comes to handling pressure situations, Synergy Information Services has always proven its deftness in managing tough situations. They do this while having a keen eye on the ever-changing world of new technology and know where to take your business for growth.
In the future, if I can be of any assistance in giving more information about Synergy Information Services, please feel free to contact me.”
Steven Nino, Chief Information Officer Soboba Band of Luiseno Indians
“Synergy Information Systems has been Augustine’s de facto I.T. department for more than a decade. Our complex operations and systems would be far less effective were it not for Synergy. Their expertise, professionalism, accessibility and proactive thoroughness have been a godsend for our ability to remain on the cutting edge in our industry. We may be smaller than some of our competitors, but we remain “ahead of the curve” when it comes to technology and our ability to incorporate “out of the box” thinking to our business strategies and solutions. Synergy has largely made this possible.
I.T. companies don’t always make it easy for laypeople to understand and operate. Synergy is adept at communicating highly-technical information translated into plain English for the rest of us. We couldn’t be happier nor could we have achieved the level of security, efficiency and accuracy without Synergy.”