Customers spend on average 12-15% more when proactively greeted. Never miss an opportunity to make the biggest impact. Get a mobile tool that works as hard as your Player Development team. Contact Ken Kuwabara for more information at 760-534-1187 or kkuwabara@synergyis.us.
Network security will always be more important than ever before. This statement will remain true regardless of when this topic is discussed. Security is consistently being tested; whether it be voluntarily via hired penetration testing, or not so voluntarily by bad actors, or “BADDIES” herein. Those of us who are trusted to implement and administer…
Time synchronization among network devices is important to consider when building out infrastructure, and not just within the datacenter; client endpoints, kiosk terminals, wireless controllers and associated access points, slot machine virtual bank controllers and their electronic gaming machines (EGMs, or slot machines), etc… All of these devices should be synced to the same time…
Casinos have to work with massive amounts of data; from patron & machine information to food & beverage inventory. The amount of reports, spreadsheets and data logs can be completely overwhelming. However, the culmination of all this data is critical as it reveals the fine details of operations and the overall success or failure of…
Regardless of the industry in which you work, it’s easy to make assumptions about how much operational infrastructure and support you really need. As a casino owner or manager, however, it is vital that you understand just how your operations collects, shares, stores and uses information that is generated within the walls of your casino.…
Finding the right IT solutions provider for your casino can be difficult if you don’t know what you need or what to look for. We’ve worked with many casino and gaming facilities over the years and have come to understand what customers want and need. When it comes to IT solutions for your casino, you…
Considering gaming floor connectivity, the future has effectively already been here for some time. Serial connections are all but a bygone technology, any vendor worth their salt now supports Ethernet for EGM connectivity. EGMs are “Electronic Gaming Machines”. To the end-user/patron these are simply the slot machines; there’s a bit more to it in the…
You’re sitting in your favorite casino at your favorite slot machine with your favorite drink – it doesn’t get much better than this. Jackpot! Or maybe it does! You just hit a jackpot for $3500! Time to cash out and hit the town. Where’s the money? Well, your money is going to take some time…
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