Ken Kuwabara is a Senior Account Manager at Synergy Information Solutions with 15 years of gaming experience in various player development roles at companies including Caesars Entertainment, Penn Gaming, and Choctaw Casino. Ken achieved an MBA from The Ohio State University.
I’ve been to dozens of Tribal Gaming Conferences over the last few years, and the focus has been familiar: AI, AI, automation, (sprinkle in some prediction market banter) AI. While the topic remains incredibly important, I heard a speaker say something that resonated with me as a former player development professional with more than 16+…
Think about the places you like to frequent; a coffee shop, a hole-in-the-wall deli…. a casino? What do they all have in common? Somebody probably knows you by name or already has “the usual” started for you right? Knowing and greeting guests warmly and professionally at a place of business (ESPECIALLY in hospitality) is more…
