There is obviously A LOT of hype on AI. There is a lot of bullcrap (<-would AI use that word??) as well as some truly amazing transformational applications of generative AI and predictive modelling. However, the other big thing that is happening at the ground level is: IT has been all over generative AI like…
That small casino on the side of the highway has many of the same challenges that mega casinos next to the huge population centers have. But how do small casino IT departments stay operational and secure on budgets that are a tiny fraction of the overall spending plan? We recently began a project that made…
As we work together through this troubling time, I wanted to take a look a little on a brighter side: For casino information technology, trying to get certain things complete can be very challenging inside a high pressure and secure 24/7 environment. Here is a list of some things we could be considering through the…
Information Technology (IT) teams were recently recognized during the 20th Annual TribalNet Conference and Tradeshow in Nashville, TN. TribalNet has been officially recognizing IT teams for exemplary work since 2008. Such recognition has become a long-standing tradition and one that marks a high level of prestige. Since opening their replacement Casino and Resort, Soboba has…
Operating a casino comes with a hefty bill so it’s important to take the time to consider how you are protecting the infrastructure and data management solutions you have within your operation. Even with an internal IT team, your casino may be exposed to risks that are unnecessary due to poor infrastructure, management, design, or…
Every casino has a floor manager or an operations manager – the person in charge of ensuring a smooth operation of the casino floor and facilities. But what guarantee is there that the machines that your casino are built upon will run smoothly and efficiently? You might build out an in-house IT team for your…
Casinos and other gaming establishments are meant to wow a person from the minute they walk in the door. When done right, patrons don’t notice how much commotion and bustle is going on because they are too busy enjoying their gaming experience. But what if that gaming experience is cut short because of a lack…
At Synergy Information Solutions, we take pride in helping large-scale casinos overcome their biggest technical barriers to ensure the smooth and effective operation of a gaming floor. Whether we’re working with a brand new casino or one that has been in operation for some time, we ensure that every box is checked and every system…
When it comes to operating your casino, there are likely three things you keep in mind at all times: how fast is the casino floor moving, how efficiently are the machines and tables producing, and where are the possibilities for error? In many other businesses, errors can be quickly corrected, but on a casino floor,…
Across the country, tribes are required to sign negotiated compacts to clarify a number of issues surrounding regulation and scope of gaming. Here in California, tribal gaming licensing is overseen by the California Gambling Control Commission (CGCC). The CGCC establishes regulations, sets policy and determines the suitability for gaming employees, etc. The CGCC also oversees…